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Privacy Policy

Last updated: 27 October 2026

Summary: We collect only the information you provide when enquiring about or booking our AC services. We use it to respond to your enquiry and arrange your appointment. We do not sell or share your data with third parties for marketing.

1. Who We Are

All Types AC Repair & Services is an AC repair and servicing business operated by Altaf Khan, based in Mumbai, Maharashtra, India.

Contact: 88798 33527 | altafacservices11@gmail.com

2. Information We Collect

We collect the following information when you submit a service enquiry or contact us:

  • Name — to address you appropriately
  • Mobile number — to confirm your appointment and reach you
  • Area, city, and PIN code — to determine if we can serve your location
  • AC type and service required — to prepare for the service call
  • Preferred appointment date and time — to schedule your appointment
  • Problem description — optional, to understand your issue in advance

We also automatically collect basic technical information including your approximate IP address (stored only as a hashed value for spam prevention purposes) and browser type when you visit this website.

3. How We Use Your Information

Your information is used exclusively to:

  • Respond to your service enquiry
  • Schedule and confirm your AC service appointment
  • Contact you about your appointment via phone or WhatsApp
  • Send you a confirmation of your enquiry reference
  • Prevent spam and fraudulent submissions

We do not use your information for unsolicited marketing, and we do not send promotional messages without your explicit consent.

4. How We Store Your Information

Enquiry data is stored securely in a managed database (Supabase PostgreSQL). Your IP address is stored only in a hashed (one-way encrypted) form and cannot be reversed to your actual IP address. Data is retained as long as reasonably necessary for the purpose for which it was collected.

5. WhatsApp Communication

When you submit a service enquiry, we may provide a WhatsApp click-to-chat link with a pre-filled message. This opens the WhatsApp application on your device and lets you review the message before sending it. We do not send unsolicited WhatsApp messages. You initiate any WhatsApp communication.

6. Email Notifications

When a configured email address is set up for our business, we may send an internal notification email to ourselves when a new enquiry arrives. Customer email addresses are not collected through the booking form. If you email us directly, we use your email address only to reply to your query.

7. Analytics

This website may use Google Analytics 4 to understand how visitors use the site. Google Analytics collects anonymised data about page views and visitor behaviour. We do not use Analytics to collect personally identifiable information. A consent banner is shown on your first visit; Analytics is only activated after you consent. You can withdraw consent at any time by clearing your browser cookies for this site.

8. Cookies

We use a minimal number of cookies:

  • Analytics consent cookie — stores your analytics consent preference (expires after 1 year)
  • Google Analytics cookies — only set after you consent to analytics. These are Google's first-party cookies (_ga, _ga_*) used to distinguish visitors and track sessions.

We do not use advertising, tracking, or profiling cookies.

9. Sharing of Your Information

We do not sell, rent, or share your personal information with third parties, except:

  • Service providers necessary to operate this website (database hosting, email delivery) — these are bound by confidentiality and data protection obligations
  • Legal requirement — if required by applicable law or a government authority

10. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (where we have no overriding legal obligation to retain it)
  • Object to the processing of your information

To exercise any of these rights, please contact us at altafacservices11@gmail.com or call 88798 33527.

11. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. This includes HTTPS encryption, secure database access controls, and hashed storage of IP addresses.

12. Children's Privacy

This website is intended for adults seeking AC repair and servicing. We do not knowingly collect personal information from anyone under the age of 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes were last made. Continued use of this website after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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